Most pest control guarantees are a sentence on a website. Ours is written into the scope document you approve before work starts, because a guarantee you cannot check against anything is not worth much.
What we guarantee
Exclusion workmanship — a full 12-month warranty. If rodents re-enter through any point we sealed, we return and re-do it at no charge for 12 months from the date the work is completed. Full-structure exclusion jobs carry extended coverage, stated in writing on your scope document before you approve anything.
That is the core commitment, and it is deliberately narrow and specific rather than a broad promise. It is also checkable, which matters more.
Why the scope document is the real guarantee
This is the part worth understanding, because it is what makes the warranty enforceable rather than rhetorical.
Every job produces an itemised scope document listing each entry point we sealed — by location, by material used, with photographs. Not "sealed entry points," but "eave termination, north elevation, bay 4 — stainless mesh and mortar."
If a problem recurs, that document answers the only question that matters: is this a point we sealed, or a new one?
If it is ours, we fix it. If it is a new opening that has appeared since — a solar installer's penetration, storm damage, a tree that has grown into contact with the roof — then it is new work, and the document makes that a factual conversation rather than an argument.
Without that document, every recurrence becomes a dispute in which the company has an incentive to call it new and the customer has an incentive to call it covered. We would rather remove the ambiguity.
What is not covered
Being straight about this is more useful than a guarantee with hidden exclusions.
- New openings created after our work. Solar installations, HVAC replacement, satellite mounts, remodelling and low-voltage lighting all create penetrations. So does storm damage.
- Points we recommended sealing that were declined. If you chose to defer part of the scope for cost reasons — which is entirely reasonable — that portion is not warrantied. It will be listed as declined on your document so there is no confusion later.
- Habitat changes. If a tree grows back into contact with the roofline, or a new woodpile goes up against the wall, the pressure changes. The prevention plan tells you what to maintain.
- Areas we could not access. Occasionally part of a structure cannot be inspected or sealed safely. It gets noted on the document rather than quietly omitted.
- Trapping outcomes. We guarantee the sealing, not a specific number of animals in a specific timeframe — wildlife does not work that way, and any company promising otherwise is overselling.
- Damage that existed before we arrived, including wiring, ductwork and structural damage. We document what we find; repairing it is separate work.
What we do instead of a contract
We do not sell ongoing service agreements to residential customers. The recurring-billing model is standard in this industry and we think it removes the incentive to solve the problem properly.
If our exclusion work holds, you should not need us again. If it does not hold, the warranty covers it. Neither of those requires a monthly payment.
Commercial properties are different — continuous pressure, constant new penetrations from tenant work, and documentation requirements for inspections mean scheduled service genuinely is appropriate there. See commercial rodent control.
How to make a claim
- Call us and describe what you are seeing or hearing.
- Have your scope document to hand — it identifies which points were sealed.
- We inspect at no charge and establish whether the entry is a sealed point or a new one.
- If it is ours, we re-do it at no cost. If it is new, you get a quote before anything happens.
What to ask any company about their guarantee
Useful even if you hire someone else:
- Is it in writing before I approve the work? Not after.
- How long, exactly?
- What voids it?
- Is the sealing itemised so a claim can be assessed factually?
- Does it cover re-entry only, or also damage?
- Is it transferable if I sell the house?
A company that cannot answer those clearly is telling you something. More on this in our guide to choosing a company.
See it for yourself
The scope document is produced at the inspection stage and it is yours whether or not you hire us. Take it to another company and compare it properly.
Is the guarantee transferable?
Yes — our exclusion warranty transfers to the new homeowner if you sell within the coverage period. The work is already done and documented, so there is no reason to make it die with the sale. It is a genuine selling point when you list the house: the buyer inherits a sealed home with a written, itemised record behind it.
Where a warranty transfers, the new owner inherits the same itemised scope document, which means they can hold the same standard against the same record. That continuity is worth more than a vague assurance that "it is guaranteed."
Why we structure it this way
The whole approach comes back to one idea: a guarantee should be a factual instrument, not a marketing phrase.
"100% satisfaction guaranteed" tells you nothing enforceable. "We will re-seal any point listed on your scope document that fails within 12 months, at no charge" tells you exactly what you are owed and exactly how to claim it. The second is a smaller-sounding promise and a far more useful one.
It also keeps us honest. Because every sealed point is documented, we cannot quietly under-scope a job and hope you do not notice — the record is in your hands, not just ours.
Book a free inspection, or read exactly what happens on a visit.
Want it confirmed properly?
A free inspection identifies the species, every entry point and the scope of work — with photographs, in writing, before anyone quotes a figure.